Payment Policy

100% is due when order is placed.  Once an order is placed with Vistago Print, your Credit Card will be charged the total amount of your order.  We accept Visa, Master Card, American Express, Discover, Checks and Cash.  (Checks must clear before product is shipped).

 

Order Cancellation

Cancellation of your order after proof has been designed and before production has started will incur a $45.00 fee.  If your order has gone to production and you cancel the order, there will be no refund for your order.  Please contact us immediately if you need to cancel your order.  Refunds for canceled orders will only be applied to the credit card or payment process used during your order.  You may also apply a credit to your account for future orders.

 

Shipping Policy

Our company is located just outside of Austin, Texas which enables us to provide quick shipping times to all of the United States.  Our products are shipped through FedEx.  Please view the map below to determine your shipping time.  Vistago Print strives to ship all products within 5 business days after you approve your layout.  This does not include shipping transit time.  You will also have the option at checkout to upgrade your shipping time to either Overnight or 2 Day shipping.  If for any reason there is a problem with your shipment or your shipment has not been delivered, please contact us immediately.  All products are shipped with a tracking number which is emailed to the customer upon shipment.  If after FedEx has made delivery you are unable to locate your products, we will contact FedEx and file a claim.  If it is determined that FedEx is at fault, Vistago Print will replace the order ASAP at no expense to the customer.  Please be advised that if FedEx finds that they delivered the products to the correct location and they are not at fault, Vistago Print will not be responsible for replacing the order or refunding the order.

 

                                                                                                           

 

Return Policy

We do not offer a return policy if the customer changes his/her mind after order has shipped.  If your order is a custom design, a proof will be provided and must be approved by customer before sending to production.  It is the responsibility of the customer to verify that all information including spelling is accurate.  Refunds for canceled or returned orders will only be applied to the credit card or payment process used during your order.  You may also apply a credit to your account for future orders.

 

Customer Provided Merchandise

Vistago Print will print on merchandise that is supplied by our customers. However, we do not guarantee the quality of prints on customer supplied merchandise, or the printability of individual garments. Vistago Print can not be held responsible for damaged goods supplied by the customer.

 

Privacy Statement

Vistago Print will never share or sell your information with any vendor, merchant or company.  Your information is kept on file with our company only.  Your privacy is our priority!

 

Artwork

You are responsible for the content of the design once the order is placed.  If you need Vistago Print to design or assist with your design, you will receive two(2) free proofs with your order purchase.  If after those two(2) proofs are provided you still need additional proofs, you will be charged $15.00 per additional proof.  If you request to have a logo or extensive artwork created, there may be an artwork fee of $35 per hour with a half hour minimum.  It is the responsibility of the customer to verify that all information, including spelling, is accurate.  Any and all artwork (ie. jpeg & png files) provided by Vistago Print are the property of Vistago Print until such time that the artwork is purchased with the product.  Print files such as Vector and Digitized files remain the property of Vistago Print and will not be released.  Any attempt to copy and reproduce our artwork without the written consent of Vistago Print will be considered copyright infringement.  Vistago Print reserves the right to seek damages in such cases.

 

Indemnity Clause

With the use of this website and/or purchase of any of our products you agree to indemnify and hold Vistago Print harmless from any and all claims, liability, and costs associated in defense arising from your misuse of this website and/or any of our products.